TechHive 
E-Document Management System for a Development Bank
A branch of an international development bank based in Southeast Asia.
Technologies Used
The Challenge
The bank relied on outdated, paper-based processes for circulating internal documents, with no secure digital way for officers to create, approve, reject, and sign contracts and receipts. It needed a desktop Document Management System that could integrate cleanly with its existing CRM and web applications.
The Solution
We built a desktop DMS centred on four core capabilities: digital signatures through CryptoPro MyDSS and Protectimus integration, two-factor authentication across SLIM, SMART, SMS, and email channels, full user and role management (create, update, lock, disable), and self-service digital certificate applications for specific in-system actions. The system was integrated directly with the bank's existing CRM and web applications, so officers could work within familiar tools rather than switching context.
The Results
- The bank replaced paper-based document workflows with a secure, auditable digital system, giving officers a faster and more accountable way to create, approve, and sign documents while strengthening authentication and access control bank-wide.